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· Learning and maintaining knowledge of services and products the company offers to answer intro level questions from customers and team members

· Delivering exceptional internal and external customer service the “ABBY Way”

· Answering a high-volume of incoming phone calls with main objective scheduling customer appointments or transferring customer to appropriate department, while delivering the same great customer service

  • When scheduling an appointment find out the who, what, when, where, why, lead source, and any other important information to add to appointment notes for the Sales & Design Consultant

  • Enter leads/appointments with notes into the company’s CRM system (and calendars), along with any other customer information necessary

· Nurture all potential customers through phone or internet services by following 6 points of contact until objective of appointment setting or providing exceptional customer service is reached

· Listening to customer concerns and directing to the appropriate team member to address

· Taking part in the Rehash Program along side the Office Manager based on a bonus structure

· Assisting the Office Manager in making sure the office/showroom is following the CDC guidelines (when necessary), including internal and external customers, along with any public visitors, on a daily basis, along with filling out the Visitor Log

· Assisting the Office Manager in overseeing general office operation –checking and maintaining inventory levels of office supplies, office needs, product brochures, building maintenance, and filing, and reordering supplies as necessary, while keeping an inventory log of supplies

· Documenting office/showroom procedures and operations

· Oversee all aspects of the Human Resources performing the following duties:

  • Assisting in hiring process

  • Creating and maintaining W2/10-99 employee files

  • Onboarding new hires by facilitating all necessary paperwork

  • Verifying and filing copies of legal documents for new hires

  • Executing background/reference checks as necessary

  • Providing new hires with employee handbooks and documenting/filing signed acknowledgement forms

  • Attending HR meetings

  • Documenting any and all HR instances and meetings in the appropriate files

  • Notifying the appropriate members of the Executive Team of necessary information or events, including any employees in violation of the Employee Handbook and/or customer incidents

Qualifications

  • Reliably commute or planning to relocate before starting work (Required)
  • Customer service: 1 year (Preferred)

Benefits

  • 401(k)
  • 401(k) matching
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Retirement plan

Incentives

  • Bonus pay

Hours

40 hours per week M-F

Salary (in USD)

$17 to 19

Apply for Office Administrative Assistant / Human Resources
  • Please answer this question via cover letter submission: Why do you want to work at Abby Windows & Exteriors?

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