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Frequently Asked Questions About Abby Windows Installations

No doubt about it, home improvement projects can be nerve-wracking. Besides the cost issues you’re wrestling with, you’re probably concerned about how long the work will take, whether the job will be done to your satisfaction, and a million other things that cross your mind when you’re lying awake at 2am.

Relax. Abby Windows has won both local and national recognition for doing quality work with quality products. Our installers have extensive experience with window, door and siding installations, and Abby herself puts her name on every job. We don’t try to sell you on unnecessary extras, preferring instead to provide exceptional value and honest service to all our customers. Not surprisingly, most of our business is word of mouth.

If you have a question you don’t see answered on this page, you can contact us through our website, or by calling us at (414) 436-2229  

  • Q: Why should I choose Abby Windows? A:

    Abby Windows only sells windows that we have ourselves in our own homes. The windows we offer are all excellent products that have been proven in the harsh weather extremes common to Wisconsin. We take great pride in our installation work and our excellent reputation as one of Milwaukee’s best window installation companies.

    Q: How long will an appointment last? A:

    An Abby Windows representative will visit your property after an appointment has been set for a specific time on a specific day. The meeting should not last longer than one hour and we will leave a written proposal for your consideration.

    Q: Will I be pressured to buy at the time of your sales presentation? A:

    You will NOT be pressured to buy at the time the proposal is written or at any time thereafter. We appreciate the opportunity to provide you with our quote. The price presented in your proposal will be honored for a minimum of 30 days.

    Q: What do I do if I'm having siding installed? A:

    Please remove all framed photos, artwork and other breakable items from the interior walls of your house as your walls will shake from the pounding outside. Please do not return these items until the entire project has been completed.

    Q: What else do I need to do prior to a window or door installation? A:

    Take any photos, artwork or other items that can be damaged off of your walls, as they can easily fall off with the pounding that will occur on your outside walls. Also, please move all furniture near your windows and doors away from the construction area to prevent any damage or sawdust getting on them. Abby Windows will cover floors with drop cloths.

    Depending on the number of windows, doors, or amount of new lumber being installed, there can be excessive dust in the air. We advise covering your beds, sofas and furniture with old sheets to protect them from any dust caused by installation.

    Q: When do I pay for my windows, doors, siding? A:

    Upon completion of your project, please pay your installer the balance indicated on your statement. Checks should be made payable to Abby Windows. If you are not home during installation, please let the installer know where you will be leaving the check.

    Q: Will I receive a receipt with my payment? A:

    Within one week of job completion and payment, you will receive a thank you packet consisting of a lien waiver, warranty activation number, window cleaning card, and exit interview.

    Q: What do we do with the job signs placed in your yard by the installer? A:

    We would very much appreciate if you would leave your job sign in your yard for two weeks following installation. If this is an inconvenience and you would prefer not to have a job sign in your yard, please notify the installer. Your job sign will be picked up from your yard two weeks after job is completed.

    Q: Why should I trust your installer? A:

    Our installers have extensive experience installing replacement windows and have been certified as an InstallationMaster by the InstallationMasters Institute.

    Q: How long after we place our order will our windows be installed? A:

    Your windows will be installed approximately 8-12 weeks after signing your contract. The lead time varies based on the time of year. We do install windows year round! 

    Q: What time does the installer usually arrive? A:

    Our installer will arrive at your home within a two hour window that will be given thorugh email. If you are scheduled for a morning appointment, they usually arrive between 8:30-10:30. You may make arrangements for the installer to get into your home if you cannot be home. You do not need to be home for us to install your windows. Abby Windows is state licensed and insured, so you are protected whether you are home during installation or not.

    Q: Do I need to remove my blinds? A:

    Please ask your installer at time of measure if blinds and curtains need to be removed from windows and doors prior to installation. If the blinds are attached to your current window, you may not be able to reuse them. We recommend also speaking to your sales representative regarding blinds installed on a bay or a bow window, as those may not be reusable. Abby Windows is not responsible for damage caused to blinds that are not removed from the windows prior to installation. You will be responsible for re-attaching blinds following installation.

    Q: Do you offer financing? A:

    We ask for a down payment at the time the contract is signed, with full payment upon completion of the project. We accept Visa and MasterCard, and we do offer financing through Synchrony Financial. We have options for 18 months with 0% interest or longterm with interest financing. Ask our Sales Team for more info. 

    Q: Other questions? A:

    Please contact our office at (414) 436-2229  with any questions you may have. You may also contact us via our email contact form.

Abby Windows has partnered with Guild Quality. Remodelers, home builders and real estate developers depend on GuildQuality’s customer satisfaction surveys to monitor and improve the quality of their services, while homeowners rely on GuildQuality for unbiased reviews from other homeowners. Find what Abby Windows customers are saying about their experiences with us.

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